Sagium is in search of a Service Administrator to join our growing team. We are looking for a candidate who has a love for connecting with and delighting clients through exceptional service and organization, with a strong background in health and wellness or group benefits. As a growth-oriented self-starter with a strong willingness and desire to learn, you will very quickly become an integral member of Sagium’s Team. Being organized with excellent multi-tasking abilities and exceptional people skills, will allow you to thrive in this role.

Position Overview

In this role, you are responsible for assisting the Group Benefits and Health team in the design, implementation, delivery, and communication of group benefit and enhanced healthcare programs. You are responsible for connecting with, adding value, and maintaining strong relationships with clients. You are accountable to provide responsive, ongoing service and proactive communication to deliver value to new and existing clients.

Key Activities

• Assist Plan Sponsors and/or employees who require assistance with their benefit plans. 
• Work closely with the sales team to ensure day-to-day seamless and exceptional customer service is being delivered to every client.
• Help maintain and continually improve an effective customer service model for each group benefit client
• Entry & Consolidation of client information into our CRM systems, and Intranet.
• Assist with the integration of Salesforce Analytics & Dashboards.
• Implement strategies for client employee education sessions and benefit program roll outs.
• Assist with the preparation of “Request to Quotes (RTQs)” on behalf of clients, implement new group benefit plans, and prepare presentation of results to clients.
• Work closely with the team on client implementation, to ensure smooth set-up and transition.                 
• Assist with the new client sales administration from start to finish and coordinate plan roll-out and develop employee communication strategy and employee meetings.
• Ensure all client documents are current and retained for easy access by all team members
• Provide back-up for other team members in their absence
  

Qualifications

• Experience in group benefits and private healthcare is an asset
• Proficient in Office 365; ability to work with spreadsheets and synthesize data
• Strong written and oral communication skills
• Administrative certifications are an asset
  

Application

To learn more or apply for this role, please send a resumé by email to careers@sagium.com. Posting will be open until a suitable candidate is found.  Only successful candidates will be contacted.

About Sagium Group and Health

At Sagium Health we specialize in employee benefits and enhanced healthcare. On the group side, our purpose is to enhance employer competitiveness by elevating their people and their possibilities.  On the enhanced health side, we exist to give clients the freedom & confidence of having timely access to world class healthcare.

To learn more about Sagium please visit www.sagium.com.